KR
Kamil R
1 reviews | Active since Mar 2012
27 Dec 2024, 14:43
Non-existent customer service / vendor support.
Updated my banking details on the 17th on December. Submitted proof of bank account on the same day. Till today my account is "pending verification". Customer service is non-existent. Ticket has been logged and the person Rushjaan Omar, who is dealing with this matter, cannot tell me why the verification is taking so long. Instead he asks for more documents, that have nothing to do with my bank account.
Helpful (0)
Replies (9)0
Replies (9)
PayFast's replyOfficial
27 Dec 2024, 15:58Hi there and thank you for reaching out to us. We apologise for the inconvenience you've experienced. We have escalated this to our onboarding team for urgent attention. Further feedback will be provided shortly.
PayFast's reply27 Dec 2024, 15:58
Official
Hi there and thank you for reaching out to us. We apologise for the inconvenience you've experienced. We have escalated this to our onboarding team for urgent attention. Further feedback will be provided shortly.
KR
Kamil R's updateReviewer Update
28 Dec 2024, 08:16So when you say shortly, what exactly is your definition of shortly, as I still have not any feedback
KR
Kamil R's update28 Dec 2024, 08:16
Reviewer Update
So when you say shortly, what exactly is your definition of shortly, as I still have not any feedback
KR
Kamil R's updateReviewer Update
30 Dec 2024, 09:18Hello,
Please ask you *********** staff member Rushjaan to pay attention to what he is doing. I needed my bank details updated, I didn't need or ask for him to change my business registration number to the wrong number on the platform. This needs to be fixed today!!
Please ask you *********** staff member Rushjaan to pay attention to what he is doing. I needed my bank details updated, I didn't need or ask for him to change my business registration number to the wrong number on the platform. This needs to be fixed today!!
KR
Kamil R's update30 Dec 2024, 09:18
Reviewer Update
Hello,
Please ask you *********** staff member Rushjaan to pay attention to what he is doing. I needed my bank details updated, I didn't need or ask for him to change my business registration number to the wrong number on the platform. This needs to be fixed today!!
Please ask you *********** staff member Rushjaan to pay attention to what he is doing. I needed my bank details updated, I didn't need or ask for him to change my business registration number to the wrong number on the platform. This needs to be fixed today!!
PayFast's replyOfficial
30 Dec 2024, 10:10Thank you for bringing this to our attention and we sincerely apologise for any inconvenience caused.To resolve this matter promptly, could you please provide a valid contact number? Both numbers listed on your dashboard appear to be invalid and our team needs to complete a DPA (Data Protection Act verification) to proceed with correcting your business registration number and ensuring your bank details are accurately updated.
We appreciate your understanding and look forward to assisting you further.
We appreciate your understanding and look forward to assisting you further.
PayFast's reply30 Dec 2024, 10:10
Official
Thank you for bringing this to our attention and we sincerely apologise for any inconvenience caused.To resolve this matter promptly, could you please provide a valid contact number? Both numbers listed on your dashboard appear to be invalid and our team needs to complete a DPA (Data Protection Act verification) to proceed with correcting your business registration number and ensuring your bank details are accurately updated.
We appreciate your understanding and look forward to assisting you further.
We appreciate your understanding and look forward to assisting you further.
KR
Kamil R's updateReviewer Update
30 Dec 2024, 10:34Sorry, I meant ***
KR
Kamil R's update30 Dec 2024, 10:34
Reviewer Update
Sorry, I meant ***
PayFast's replyOfficial
30 Dec 2024, 10:35 Thank you for providing your contact details. We have escalated them to our team and they should be reaching out to you soon.
If there’s anything else you need in the meantime, please don’t hesitate to let us know.
If there’s anything else you need in the meantime, please don’t hesitate to let us know.
PayFast's reply30 Dec 2024, 10:35
Official
Thank you for providing your contact details. We have escalated them to our team and they should be reaching out to you soon.
If there’s anything else you need in the meantime, please don’t hesitate to let us know.
If there’s anything else you need in the meantime, please don’t hesitate to let us know.
KR
Kamil R's updateReviewer Update
30 Dec 2024, 14:25Nobody has called me and my account is still pending verification
KR
Kamil R's update30 Dec 2024, 14:25
Reviewer Update
Nobody has called me and my account is still pending verification
KR
Kamil R's updateReviewer Update
30 Dec 2024, 15:07Can you give me a number where I can call somebody?
KR
Kamil R's update30 Dec 2024, 15:07
Reviewer Update
Can you give me a number where I can call somebody?
PayFast's replyOfficial
31 Dec 2024, 09:04Thank you for your patience and we sincerely apologise for any inconvenience caused. Our onboarding team has confirmed that your account has now been verified. If you have any further questions or need assistance, please don’t hesitate to reach out.
PayFast's reply31 Dec 2024, 09:04
Official
Thank you for your patience and we sincerely apologise for any inconvenience caused. Our onboarding team has confirmed that your account has now been verified. If you have any further questions or need assistance, please don’t hesitate to reach out.