Non existent customer service and lack of support for new clients

I just thought I'd share this terrible 2-month experience with Payfast, I am a freelance entrepreneur, who designs websites for small businesses and is hoping to launch a small e-commerce store online. I app**** for payfasts merchant account and received it after 2+ weeks. After receiving the first payment from a client for the first month's work, I required a tool to help with the development process. I tried to withdraw funds from my account. The payment was canceled with no explanation and my funds were retained. I then sent an email querying this issue, it took them over 4 weeks to respond after I sent another 2 emails and used the live chat twice.

In response I am told my account is being closed by the ***** department... no reason no explanation. As a young entrepreneur, the treatment of new clients is so sad and pathetic. I hope to receive my money back into my account before the account is closed so I can find another solution, i just hope to warn any entrepreneurs to avoid this company as they seem to have forgotten that their payment solution is not the only one around