LR
Louw R

1 reviews | Active since Dec 2019

10 May 2025, 12:50

No support, don't care about their clients

Have been a customer with them for more than 8 or 9 years. My authenticator app codes no longer works with their website although it works for my other loggings. Recently had to redo my MFA on their request. They supp**** me with a new recovery code which doesn't work.

Phoned them multiple times, no one answers the phones. Tried to the chatbot online, useless. Send an email, have to wait 2 business days for a reply.

We intrust you with our business money and pay you for that service. The least you can do is to have someone on the otherside of a telephone when I call but obviously that will eat too much into your profits.

I'll be taking my business somewhere else and I would implore any serious business owner to do the same because the once in a blue moon when you need them Payfast most for support, they won't be there to assist you.

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Replies (1)
PayFast
PayFast's reply13 May 2025, 14:58
Official
 Hi Louw,

We sincerely apologise for the inconvenience caused during this time. Please note that we've now escalated this to our support team for urgent assistance, and they have let us know that they have reached out to you.

We appreciate your patience and understanding while we work to get this resolved for you.