No resolve - refund payfast and getmypill.co.za

My online script via getmypill.co.za was rejected on the 14th of October. I have requested for a refund from the company and had to consistently follow up with them via email. The landline number does not work. On the 16th I was advised that the refund will take up to 10 business days to reflect, today I am told that there is still a problem with payfast and its refund process. By far the most unprofessional and inconsistent online company that I have come across!