No action when advised of *****

On the 4th of June I made PAYFAST aware that one of their registered customers DC ONLINE (www.dconline.co.za) was taking monies from customers and not communicating or delivering any goods. To date I have not had a resolution or a confirmation that DC ONLINE was no longer allowed to use FASTPAY as a payment gateway. This is absolutely shocking that when presented with evidence of ***** by their client they have not acted swiftly to stop this. I am at an utter loss of words and need a resolution to this problem. Payfast ***