No Accountability Just Blame User Error

Mariam M of customer support, you have no idea of just how insulting your response to an issue with YOUR payment "solution" is, firstly to state that I am not using a credit card (without fact checking) is an oversight on your part, then to claim that I am entering the incorrect details (again without fact checking) is a slight on a customer who has repeatedly made purchases on the same portal with the same card for months. The audacity to feign no fault on your part and simply fob it off to user error is a gaffe in judgement particularly when dealing one business to another.