TTTE
TO THE T EVENTS
1 reviews | Active since Mar 2024
04 Mar 2024, 11:29
NEVER AGAIN WILL I USE PAYFAST TO PROCESS MY PAYMENT
********** service. Keep canceling my payout giving vague and unsupported reasons. Keep leaving messages emails WhatsApp chats no successful....
Helpful (0)
Replies (9)0
Replies (9)
PayFast's replyOfficial
04 Mar 2024, 11:58Hi there and thank you for reaching out to us. We have escalated this matter to our Risk and Compliance team for review and further feedback can be expected shortly.
PayFast's reply04 Mar 2024, 11:58
Official
Hi there and thank you for reaching out to us. We have escalated this matter to our Risk and Compliance team for review and further feedback can be expected shortly.
TTTE
TO THE T EVENTS's updateReviewer Update
05 Mar 2024, 07:15Still no joy even after escalating. My funds are stuck. Not One call not one email.
TTTE
TO THE T EVENTS's update05 Mar 2024, 07:15
Reviewer Update
Still no joy even after escalating. My funds are stuck. Not One call not one email.
PayFast's replyOfficial
05 Mar 2024, 14:17We've now re-escalated this matter to management for review. Further communication can be expected during the course of today.
PayFast's reply05 Mar 2024, 14:17
Official
We've now re-escalated this matter to management for review. Further communication can be expected during the course of today.
TTTE
TO THE T EVENTS's updateReviewer Update
05 Mar 2024, 14:19Thank you for your response will await further actions
TTTE
TO THE T EVENTS's update05 Mar 2024, 14:19
Reviewer Update
Thank you for your response will await further actions
PayFast's replyOfficial
05 Mar 2024, 14:29We can confirm that the account and query is being reviewed as we speak. Further feedback can be expected shortly.
PayFast's reply05 Mar 2024, 14:29
Official
We can confirm that the account and query is being reviewed as we speak. Further feedback can be expected shortly.
TTTE
TO THE T EVENTS's updateReviewer Update
05 Mar 2024, 14:52Much appreciated thank you
TTTE
TO THE T EVENTS's update05 Mar 2024, 14:52
Reviewer Update
Much appreciated thank you
PayFast's replyOfficial
06 Mar 2024, 15:09We have just received feedback from our Compliance team who is looking into the matter as we speak. Investigation is underway and further feedback can be expected via the email thread between our Compliance team and yourself.
PayFast's reply06 Mar 2024, 15:09
Official
We have just received feedback from our Compliance team who is looking into the matter as we speak. Investigation is underway and further feedback can be expected via the email thread between our Compliance team and yourself.
TTTE
TO THE T EVENTS's updateReviewer Update
07 Mar 2024, 20:21Thank you for escalating issue sorted. Just a kind suggestion, don't allow any transactions on the account until Merchant is completed verified to avoid this unnecessary stressful and very damaging consequence on your Clients most especially small business owners. Yet again thank you for sorting out.
TTTE
TO THE T EVENTS's update07 Mar 2024, 20:21
Reviewer Update
Thank you for escalating issue sorted. Just a kind suggestion, don't allow any transactions on the account until Merchant is completed verified to avoid this unnecessary stressful and very damaging consequence on your Clients most especially small business owners. Yet again thank you for sorting out.
PayFast's replyOfficial
13 Mar 2024, 16:01We are glad to hear that everything has now been resolved. You're most welcome. If there is anything else we can do on our end, please feel free to give us another shout.
PayFast's reply13 Mar 2024, 16:01
Official
We are glad to hear that everything has now been resolved. You're most welcome. If there is anything else we can do on our end, please feel free to give us another shout.