Money deducted but payment cancelled

Hi there,

This is now becoming very ridiculous that one can actually tell me where my money is!!
Can I please get assistance in this matter? THIS IS ALL THAT WAS RESPONDED:

"Good day, Nadine. Thank you for contacting Payfast. Kindly be advised that you will need to email good hope meats your proof of payment or statement showing the payment going off your account. Good hope meats would have to investigate the payment on their end and if they need help from us, they will have to email or call us for assistance. Should you require further assistance do not hesitate to contact us."

According to what I was told - they have been in contact with you but still awaiting feedback.
Can you pleassssssseeeeee give them feedback omw!!

Hi there,

I hope this email finds you well. I am writing to express my extreme frustration and disappointment with the service I have received from Payfast. I have been dealing with an issue regarding a refund from Good Meats, and the entire process has been nothing short of pathetic.

It has now been nearly a week since and this matter has still not been resolved. I have yet to receive any confirmation or timeline for when this refund will take place. Not only has the refund been delayed, but the lack of communication and support I have received is utterly ridiculous.

I have reached out multiple times through various channels, and it is truly disheartening to be thrown from pillar to post without any resolution or even a clear response. This is not the level of service I expected from Payfast, and it is causing me significant frustration and inconvenience.

I demand immediate assistance in resolving this matter. I expect a prompt response to this email with a clear explanation of when I can expect to receive my refund as per the feedback I got from Good Hope Meats. Additionally, I would appreciate an explanation for the lack of communication and the delay in addressing my concerns.

Please understand that I am not only dissatisfied with the service but also deeply frustrated by the lack of professionalism and accountability displayed by Payfast in handling this issue. I hope that this email serves as a wake-up call to address this matter promptly and improve your customer service.

I look forward to receiving a swift resolution to this matter, as well as an assurance that such delays and communication issues will not be repeated in the future.