MISSING PAYMENTS ON PAYFAST-SUPPORT STAFF NOT HELPFUL

We are extremely dissatisfied with Payfast's service. We are currently facing two missing payments – one shows up on the report, while the other reflects as "Zero," which prevents us from requesting the funds. Last week, we also encountered issues when trying to withdraw money from our Payfast account, and after several days, we were finally able to make a request again. Unfortunately, the support staff have not been very helpful or responsive. Despite sending emails, we only receive an automated reply promising a response within two days.

The money in question was deposited on February 6th, goods were shipped to clients, and yet we still cannot access the funds. This is third-party money, and it should be handled with the utmost care, almost as a trust account. We are baffled as to how these issues weren't flagged by Payfast and promptly resolved.