Misconduct

Hi

Attached is the screenshot provided by Webafrica, a conversation amongst the ISP, Vuma and the Payfast that confirms I have paid for my services, them REFUSING to accept a bank statement as Proof of payment, which means my Refund will also not be honored.

Furthermore, Webafrica acknowledged and sent an email that an amount will be credited to me to avoid having to pay the next month(month of May in this context) but that did not happen which is or was a fib.

Now, how do we not describe that as *****ulent Conduct because the payment method is that of a "Card Purchase", the funds come out directly from the bank whose card is linked to, and their confirmation of receipt of payment is ascertained by an email from payfast as illustrated on the attached screenshot.

So how exactly else is payment supposed to be proven because it was not cash?

Please advise on how this ought to get the attention of the ombudsman or regulatory body because it is against TCF and most likely worse than that.