SJ
Sipokazi J
1 reviews | Active since Jul 2010
28 Aug 2024, 18:23
****mers - DO NOT ASSOCIATE WITH THEM!!!
I did not know that for such a huge and I thought reputable company you work with scanners. Made a purchase on Cinema Box and was directed to your page and as soon as the payment went off, there was 0 communication from them I cannot even track the so-called item that I bought. Do you even do your due diligence before submitting our hard earned money to your ****mer partners????
I will never but from anyone associated with you, rather safe than sorry.
Helpful (0)
Replies (9)0
Replies (9)
PayFast's replyOfficial
29 Aug 2024, 09:18 Hi there Sipokazi,
Thank you for bringing this to our attention. We take feedback like yours very seriously. We deeply regret the negative experience you had with us. While we facilitate payments, we do not manage the delivery of products or services. However, we are committed to ensuring the security and satisfaction of all our users. We have escalated your query to our support team and it is currently being investigated. Further feedback will be provided shortly.
Thank you for bringing this to our attention. We take feedback like yours very seriously. We deeply regret the negative experience you had with us. While we facilitate payments, we do not manage the delivery of products or services. However, we are committed to ensuring the security and satisfaction of all our users. We have escalated your query to our support team and it is currently being investigated. Further feedback will be provided shortly.
Best regards,
PayFast's reply29 Aug 2024, 09:18
Official
Hi there Sipokazi,
Thank you for bringing this to our attention. We take feedback like yours very seriously. We deeply regret the negative experience you had with us. While we facilitate payments, we do not manage the delivery of products or services. However, we are committed to ensuring the security and satisfaction of all our users. We have escalated your query to our support team and it is currently being investigated. Further feedback will be provided shortly.
Thank you for bringing this to our attention. We take feedback like yours very seriously. We deeply regret the negative experience you had with us. While we facilitate payments, we do not manage the delivery of products or services. However, we are committed to ensuring the security and satisfaction of all our users. We have escalated your query to our support team and it is currently being investigated. Further feedback will be provided shortly.
Best regards,
PayFast's replyOfficial
29 Aug 2024, 09:58Thank you for your patience while we looked into this. Our support team couldn’t find any recent payment linked to the email address associated with your query. Could you please provide the email address you used when making the transaction? This will help us assist you more effectively.
We appreciate your cooperation and are eager to resolve this for you as soon as possible.
We appreciate your cooperation and are eager to resolve this for you as soon as possible.
Best regards,
PayFast's reply29 Aug 2024, 09:58
Official
Thank you for your patience while we looked into this. Our support team couldn’t find any recent payment linked to the email address associated with your query. Could you please provide the email address you used when making the transaction? This will help us assist you more effectively.
We appreciate your cooperation and are eager to resolve this for you as soon as possible.
We appreciate your cooperation and are eager to resolve this for you as soon as possible.
Best regards,
SJ
Sipokazi J's updateReviewer Update
29 Aug 2024, 13:15The email address used is - ***
SJ
Sipokazi J's update29 Aug 2024, 13:15
Reviewer Update
The email address used is - ***
SJ
Sipokazi J's updateReviewer Update
29 Aug 2024, 13:17Please note that I am NO LONGER interested in the item purchased, they can keep it and would like my money back please!
SJ
Sipokazi J's update29 Aug 2024, 13:17
Reviewer Update
Please note that I am NO LONGER interested in the item purchased, they can keep it and would like my money back please!
PayFast's replyOfficial
29 Aug 2024, 13:41Hi Siphokazi,
Thank you for your update. We've forwarded the email address to our team and they are currently looking into this matter. Further feedback will be provided shortly.To process a refund, you will need to contact the merchant directly. We can only proceed with a refund once we receive authorisation from them. Please do shout if there's anything else we can help you with. Thank you for your understanding while we work to resolve this.
Thank you for your update. We've forwarded the email address to our team and they are currently looking into this matter. Further feedback will be provided shortly.To process a refund, you will need to contact the merchant directly. We can only proceed with a refund once we receive authorisation from them. Please do shout if there's anything else we can help you with. Thank you for your understanding while we work to resolve this.
Best regards,
PayFast's reply29 Aug 2024, 13:41
Official
Hi Siphokazi,
Thank you for your update. We've forwarded the email address to our team and they are currently looking into this matter. Further feedback will be provided shortly.To process a refund, you will need to contact the merchant directly. We can only proceed with a refund once we receive authorisation from them. Please do shout if there's anything else we can help you with. Thank you for your understanding while we work to resolve this.
Thank you for your update. We've forwarded the email address to our team and they are currently looking into this matter. Further feedback will be provided shortly.To process a refund, you will need to contact the merchant directly. We can only proceed with a refund once we receive authorisation from them. Please do shout if there's anything else we can help you with. Thank you for your understanding while we work to resolve this.
Best regards,
SJ
Sipokazi J's updateReviewer Update
29 Aug 2024, 15:13The issue is the fact that the merchant that I paid through YOU, PayFast is NOT reachable after I paid. If I could reach them I would not be reaching out to you. So I'm not sure when you say I need to contact the merchant, how do you propose I do that?? +
SJ
Sipokazi J's update29 Aug 2024, 15:13
Reviewer Update
The issue is the fact that the merchant that I paid through YOU, PayFast is NOT reachable after I paid. If I could reach them I would not be reaching out to you. So I'm not sure when you say I need to contact the merchant, how do you propose I do that?? +
PayFast's replyOfficial
29 Aug 2024, 15:27We understand your concern, and we apologise for the difficulty you’ve faced in reaching the merchant.
Since the merchant is not responsive, we have escalated the issue to our team to address it on your behalf. We are working to facilitate communication with the merchant and to resolve the situation as quickly as possible.
We will keep you updated on any developments and let you know once we have more information. Thank you for your patience and understanding.
Since the merchant is not responsive, we have escalated the issue to our team to address it on your behalf. We are working to facilitate communication with the merchant and to resolve the situation as quickly as possible.
We will keep you updated on any developments and let you know once we have more information. Thank you for your patience and understanding.
Best regards,
PayFast's reply29 Aug 2024, 15:27
Official
We understand your concern, and we apologise for the difficulty you’ve faced in reaching the merchant.
Since the merchant is not responsive, we have escalated the issue to our team to address it on your behalf. We are working to facilitate communication with the merchant and to resolve the situation as quickly as possible.
We will keep you updated on any developments and let you know once we have more information. Thank you for your patience and understanding.
Since the merchant is not responsive, we have escalated the issue to our team to address it on your behalf. We are working to facilitate communication with the merchant and to resolve the situation as quickly as possible.
We will keep you updated on any developments and let you know once we have more information. Thank you for your patience and understanding.
Best regards,
SJ
Sipokazi J's updateReviewer Update
29 Aug 2024, 17:03Thank you, even the email address they provide on the WhatsApp line is returning an error message. There is just absolutely no way to reach them at all
SJ
Sipokazi J's update29 Aug 2024, 17:03
Reviewer Update
Thank you, even the email address they provide on the WhatsApp line is returning an error message. There is just absolutely no way to reach them at all
PayFast's replyOfficial
30 Aug 2024, 17:03We understand how frustrating this must be. We've flagged this issue to our support team for immediate attention. We are here to assist you and we'll make sure you receive a response as soon as possible.Thank you for your patience.
Best regards,
PayFast's reply30 Aug 2024, 17:03
Official
We understand how frustrating this must be. We've flagged this issue to our support team for immediate attention. We are here to assist you and we'll make sure you receive a response as soon as possible.Thank you for your patience.
Best regards,