Merchants at the mercy of Payfast staff

All I can do is wait. I can't get a response so I must wait until payfast is ready to respond to me. What company does that?

Ignoring simple questions from a merchant isn't acceptable. I've sent THREE requests to verification asking when my verification will be completed and I've been absolutely ignored, even when I noted that it is t acceptable to ignore a question. The verification in any event has been going on for more than one month. I've called, I've chased, I called confirming I didn't get a call back as promised, I emailed, I completed a customer service form. It's just not okay.