CR
Clinton R
1 reviews | Active since Aug 2009
07 Apr 2025, 12:56
Merchant Support is Non-Existent
Good day, We are a Merchant and have been trying to get feedback on a ticket we logged with PayFast support on 03-Feb-2025. Yes, that's right, TWO MONTHS AGO. We have repeatedly sent follow up emails asking for feedback, but our emails are simply ignored and no response is given. Do you honestly consider this to be your best effort at support? For a company as large as PayFast this is not acceptable. Please make an effort to respond to your Merchants.
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PayFast's replyOfficial
07 Apr 2025, 13:05Hi Clinton,
Thank you for reaching out to us. We’re sorry to hear about your experience and understand how frustrating this situation must be. We have escalated this to our support team for further investigation as a matter of urgency. They will be reaching out to you shortly.
We appreciate your patience in the meantime.
Thank you for reaching out to us. We’re sorry to hear about your experience and understand how frustrating this situation must be. We have escalated this to our support team for further investigation as a matter of urgency. They will be reaching out to you shortly.
We appreciate your patience in the meantime.
Best regards,
PayFast's reply07 Apr 2025, 13:05
Official
Hi Clinton,
Thank you for reaching out to us. We’re sorry to hear about your experience and understand how frustrating this situation must be. We have escalated this to our support team for further investigation as a matter of urgency. They will be reaching out to you shortly.
We appreciate your patience in the meantime.
Thank you for reaching out to us. We’re sorry to hear about your experience and understand how frustrating this situation must be. We have escalated this to our support team for further investigation as a matter of urgency. They will be reaching out to you shortly.
We appreciate your patience in the meantime.
Best regards,