Malicious delay

Nearly 1 Month for a "2-Day" Verification – Absolute Nightmare

I signed up for a PayFast account on 18 July 2026. I was told verification would take two days. It is now nearly one month later, and I am still not verified.

My business, Rent E kasi, is stalled. I cannot process payments. Every day of delay costs me revenue.

Here is what has happened:

· 18 July: I submitted my initial details. · 24 July: Asked what services I process. I responded immediately. · 26 July: I explicitly asked PayFast to stop the "one-question-at-a-time" approach and send ALL questions at once so we could work efficiently. · 31 July: Asked for my website T&Cs. I provided them immediately. · 3 August: Asked for bank confirmation, COR14.3, and Letter of Authority. I provided them. · 5 August: Told my attachments were "inaccessible" – asked to resend. · 7 August: Asked again for T&Cs (already provided on 31 July). · 12 August (morning): Asked for privacy policy. I provided it. · 12 August (afternoon): Told they "cannot download" previous documents – asked for PDFs again. · 12 August (later): Asked for my FNB bank confirmation again – a document I already provided days earlier.

The kicker? On 26 July, I literally asked them: "Please don't do one question at a time... If there is any other questions please ask all at the same time." They completely ignored me and continued asking for documents one by one, often requesting the same documents multiple times.

This is not just inefficient – it feels deliberate. I have now escalated to the CEO and am still waiting.

PayFast, if you are reading this: please verify my account. Small businesses like mine cannot afford this kind of delay.

Good luck – I hope this gets their attention!