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Baruch R
1 reviews | Active since Jun 2010
06 Aug 2024, 12:15
Loyalty Doesn't Seem to matter to PayFast
I've been trying for over a month to sort out an account issue. I've been a loyal customer since 2016, but that doesn't seem to matter to Monique De Villiers or Ishraaq Salie who are supposed to be assisting me. I've removed the payment gateway from my site until this is resolved and PayFast does a payout of our funds that they are holding.
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Replies (3)0
Replies (3)
PayFast's replyOfficial
06 Aug 2024, 13:20Hi there Baruch, and thank you for reaching out to us. We have escalated your case to our support team and flagged it for urgent attention. We appreciate your patience and understanding as we work to make this right.
PayFast's reply06 Aug 2024, 13:20
Official
Hi there Baruch, and thank you for reaching out to us. We have escalated your case to our support team and flagged it for urgent attention. We appreciate your patience and understanding as we work to make this right.
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Baruch R's updateReviewer Update
06 Aug 2024, 16:46Thank you.
Once my issue was escalated, it was resolved in a few hours.
Once my issue was escalated, it was resolved in a few hours.
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Baruch R's update06 Aug 2024, 16:46
Reviewer Update
Thank you.
Once my issue was escalated, it was resolved in a few hours.
Once my issue was escalated, it was resolved in a few hours.
PayFast's replyOfficial
07 Aug 2024, 08:50Hi there, thank you for your feedback. We're glad to hear that your issue was promptly resolved. If you need any further assistance, please don't hesitate to reach out. We appreciate your patience and understanding.
PayFast's reply07 Aug 2024, 08:50
Official
Hi there, thank you for your feedback. We're glad to hear that your issue was promptly resolved. If you need any further assistance, please don't hesitate to reach out. We appreciate your patience and understanding.