SR
Sthembile R
1 reviews | Active since Aug 2015
30 Jun 2025, 21:47
Liers Liers
Please clarify this to me how long does it take for you guys to bring back my money. Please don't tell me that issue has been escalated this is BULL**** honestly!!!! I want my money!!!
Helpful (0)
Replies (3)0
Replies (3)
PayFast's replyOfficial
01 Jul 2025, 16:44Hi Sthembile,
Thank you so much for your patience and we sincerely apologise for the frustration caused. We understand how important this is to you and can confirm that your case has been escalated to the relevant team for urgent attention. While we know this may not be the response you were hoping for, please rest assured that we are actively working to resolve this matter as quickly as possible.
One of our agents will be in touch shortly with further feedback.
Thank you so much for your patience and we sincerely apologise for the frustration caused. We understand how important this is to you and can confirm that your case has been escalated to the relevant team for urgent attention. While we know this may not be the response you were hoping for, please rest assured that we are actively working to resolve this matter as quickly as possible.
One of our agents will be in touch shortly with further feedback.
Best regards,
PayFast's reply01 Jul 2025, 16:44
Official
Hi Sthembile,
Thank you so much for your patience and we sincerely apologise for the frustration caused. We understand how important this is to you and can confirm that your case has been escalated to the relevant team for urgent attention. While we know this may not be the response you were hoping for, please rest assured that we are actively working to resolve this matter as quickly as possible.
One of our agents will be in touch shortly with further feedback.
Thank you so much for your patience and we sincerely apologise for the frustration caused. We understand how important this is to you and can confirm that your case has been escalated to the relevant team for urgent attention. While we know this may not be the response you were hoping for, please rest assured that we are actively working to resolve this matter as quickly as possible.
One of our agents will be in touch shortly with further feedback.
Best regards,
SR
Sthembile R's updateReviewer Update
02 Jul 2025, 09:10Hi I am not sure whether this is an automated response coz if you can check I have been reaching out to guys forever, on the 17 June 2025 I spoke to Layaan Valentine and she/he did not get back to me, you guys are sending me the same thing thats what ****ing me off, please send my money back.
SR
Sthembile R's update02 Jul 2025, 09:10
Reviewer Update
Hi I am not sure whether this is an automated response coz if you can check I have been reaching out to guys forever, on the 17 June 2025 I spoke to Layaan Valentine and she/he did not get back to me, you guys are sending me the same thing thats what ****ing me off, please send my money back.
PayFast's replyOfficial
03 Jul 2025, 09:03Hi Sthembile,
Thank you for bringing this to our attention and we’re truly sorry for the frustration and delay you’ve experienced. We've followed up again with the third-party provider (Vumatel), who we’re still awaiting a response from before we can proceed on our side. Our team has also reached out to you directly with more detail.
We understand how important this is and sincerely apologise for the inconvenience caused. Please rest assured we’re doing everything we can to get this resolved as soon as possible.
Thank you for bringing this to our attention and we’re truly sorry for the frustration and delay you’ve experienced. We've followed up again with the third-party provider (Vumatel), who we’re still awaiting a response from before we can proceed on our side. Our team has also reached out to you directly with more detail.
We understand how important this is and sincerely apologise for the inconvenience caused. Please rest assured we’re doing everything we can to get this resolved as soon as possible.
Best regards,
PayFast's reply03 Jul 2025, 09:03
Official
Hi Sthembile,
Thank you for bringing this to our attention and we’re truly sorry for the frustration and delay you’ve experienced. We've followed up again with the third-party provider (Vumatel), who we’re still awaiting a response from before we can proceed on our side. Our team has also reached out to you directly with more detail.
We understand how important this is and sincerely apologise for the inconvenience caused. Please rest assured we’re doing everything we can to get this resolved as soon as possible.
Thank you for bringing this to our attention and we’re truly sorry for the frustration and delay you’ve experienced. We've followed up again with the third-party provider (Vumatel), who we’re still awaiting a response from before we can proceed on our side. Our team has also reached out to you directly with more detail.
We understand how important this is and sincerely apologise for the inconvenience caused. Please rest assured we’re doing everything we can to get this resolved as soon as possible.
Best regards,