IT'S JUST AS DIFFICULT TO CLOSE AN ACCOUNT AS TO OPENING AN ACCOUNT. ACCOUNTS CUSTOMER CARE IS USELESS.

I hope that this review reaches the right people.

In September 24 I unfortunately had to close my online store, that included my bank account.

I have been trying to close my payfast account since. I have requested via email to close the account and payout what's in there. I understand that there are protocols but this is ridiculous.

I've submitted the requested documents. They emailed me back to inform me that changing entities on an active Payfast account is prohibited and wanted to know why the change. So I explained and provided a bank closer letter as requested.

A week later I get an email that they have reviewed the account and noticed that there are two directors on the account. The funds can only be refunded into an account that has both of us on there.

Long story short, the back and forth emailing got frustrating and I called the call center in November 24. I explained that my husband and I are the directors and we both are aware of the closer. We don't have a joint account and that I have provided my husband's banking details via email. The lady that answered my call was very helpfull. She contacted the manager of the said department and sorted out the refund and closure. I told them I have emailed all the necessary documents they can just get it from there. We agreed telephonically that this will be sorted.

On 07 January 25 I emailed to query as to why we havent been refunded. I got an email the next day requesting business banking details again.

I don't know if there was a change in staff but I was dealing with a Langford Matthee Compliance Administrator and now a Chumisa Martin Compliance Administrator is reply. Surely before emailing they query what's going on instead of just behaving like robots and following protocol in a book. If you receive an email like this you reply like this. It's annoying back and forth.

All I want is to close my account and get my funds. Does it have to be such a lengthy process?

I have not recieved any communication from 08 January 25! That's payfast customer care for you! It's not staffs problem, as long as they getting paid by the company who cares, let the client deal with it.

I request that PayFast deals with thier accounts staff accordingly. If not give them the necessary training because this is not acceptable. It's frustrating and annoying.

Please don't contact me unless you have a solution. I'm not going back and forth again. Go back and have a look at the correspondence and come back to me with a solution. I'm not going through this again.

My hand was forced to do this review. I think I've been patient enough.