LS
Lynette S
1 reviews | Active since Mar 2013
13 Feb 2025, 15:36
Incorrect account balances
The balances showing on payfast account have been incorrect for 3 days now, with no SLA timeframe of when the issue will be resolved. I want my money now.
In future when you have an issue on the system you are supposed to notify us (customers) via email and give us an SLA timeframe of when the issue will be resolved. This kind of service is unacceptable, we are running businesses here and rely on these funds to sustain our businesses.
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PayFast's replyOfficial
13 Feb 2025, 15:44Hi there,
Thank you for reaching out to us and we sincerely apologise for the inconvenience this has caused.
We are aware of the issue and want to assure you that the missing transactions are being processed and our team is actively working to resolve the matter. Rest assured, your funds are secure and we’re prioritising this issue to ensure it is resolved as quickly as possible.
For future updates and the most accurate information on our systems, we recommend subscribing to our status page over here https://status.payfast.io
We deeply regret the inconvenience caused and appreciate your patience as we work to resolve this matter.
Thank you for reaching out to us and we sincerely apologise for the inconvenience this has caused.
We are aware of the issue and want to assure you that the missing transactions are being processed and our team is actively working to resolve the matter. Rest assured, your funds are secure and we’re prioritising this issue to ensure it is resolved as quickly as possible.
For future updates and the most accurate information on our systems, we recommend subscribing to our status page over here https://status.payfast.io
We deeply regret the inconvenience caused and appreciate your patience as we work to resolve this matter.
PayFast's reply13 Feb 2025, 15:44
Official
Hi there,
Thank you for reaching out to us and we sincerely apologise for the inconvenience this has caused.
We are aware of the issue and want to assure you that the missing transactions are being processed and our team is actively working to resolve the matter. Rest assured, your funds are secure and we’re prioritising this issue to ensure it is resolved as quickly as possible.
For future updates and the most accurate information on our systems, we recommend subscribing to our status page over here https://status.payfast.io
We deeply regret the inconvenience caused and appreciate your patience as we work to resolve this matter.
Thank you for reaching out to us and we sincerely apologise for the inconvenience this has caused.
We are aware of the issue and want to assure you that the missing transactions are being processed and our team is actively working to resolve the matter. Rest assured, your funds are secure and we’re prioritising this issue to ensure it is resolved as quickly as possible.
For future updates and the most accurate information on our systems, we recommend subscribing to our status page over here https://status.payfast.io
We deeply regret the inconvenience caused and appreciate your patience as we work to resolve this matter.