*********** Customer Service

Not really impressed with the tone and lack of service from PayFast as I have been a merchant with them for a few years now.

I requested assistance to my existing account on Thursday last week. Tiffany the lady I dealt with only came back to me on Monday and did not go the extra mile in getting in touch with me. She tried once and then left it. In todays day and age we have several means and ways in which we can communicate with clients one of which is the very effective EMAIL service.

I to deal with clients and assume I am more effluent than Tiffany when it comes to client services, as I email or WhatsApp a client if I cannot get hold of them when I AM FREE, as I DONT expect my clients to wait for my call the entire day, and to stop what they are doing in the interim.

Meanwhile my online store is unavailable as I then took it upon myself to register a new account as now one from PayFast is competent enough to ear in mind that we as clients of theirs have a sense of urgency when it comes to an online store.

I guess the attitude Post Covid in this establishment has changed vastly as every Tom, **** and Harry has an online or E-Commerce store, so they (PayFast) are not as reliant on clients as they were Pre-Covid, hence Tifffany's nonchalant attitude towards existing clients.

The issue at hand is that every single day she does not feel like addressing a query raised, is a day without potential clients and abandon shopping carts. Which is the case on my site as I can see the number of missed prospective clients and the loss of potential income value.

Can I please get someone who is a little more hands on, to act and work on the new registered (awaiting verification) account, as this now takes an additional - working days, or is that to much to ask at this point in time?

Post-Covid we as clients have a number of other pay gates that we can use so we don't HAVE to put up with this type of *********** service from PayFast.