I am struggling with getting my account verification and I call them everyday

Item: PayFast
Rating: 1
Author: Sunjula S

I am struggling with getting my account verification and I call them everyday. The call center just says they will contact via email but I send them my documents for verification and it’s now a week no help. I was chatting with help service for the whole week but they don’t seem to know what is happening or keep transferring my call

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Replies (1)

PayFast's replyOfficial

14 Oct 2024, 11:28

Hi there Sunjula and thank you for reaching out to us. We have now escalated this matter directly to our Onboarding Team for assistance. Further feedback can be expected during the course of today.

PayFast's reply14 Oct 2024, 11:28

Official

Hi there Sunjula and thank you for reaching out to us. We have now escalated this matter directly to our Onboarding Team for assistance. Further feedback can be expected during the course of today.