1 reviews | Active since Oct 2022
I am not able to login for the past 3 weeks
Hello,
It has now been over three weeks without access to our Payfast Dashboard. Each time we attempt to log in, we're redirected back to the login screen. Despite multiple efforts to resolve this with Jade and Tommy Lee, it has become evident that the support team lacks the necessary skills to address the issue effectively. The matter has been escalated more than five times, with over seven support tickets opened, yet we have received no feedback.
When the case was further escalated to ***hmee, the situation only worsened, leaving us without a resolution. Since Payfast is our primary payment provider, this issue has significantly impacted our ability to operate our business efficiently.
I’m sharing this as a caution for other businesses to consider having a secondary payment solution, as relying solely on Payfast has proven challenging due to their lack of commitment to resolving critical issues.
Thank you for reaching out to us. We would like to let you know that we have escalated this to our relevant department. Further feedback can be expected shortly. We appreciate your patience and understanding while we work to resolve this for you.
Thank you for reaching out to us. We would like to let you know that we have escalated this to our relevant department. Further feedback can be expected shortly. We appreciate your patience and understanding while we work to resolve this for you.