AJ
Anton J

1 reviews | Active since Jun 2022

09 Sept 2024, 17:40

Hands down the worst company and support we have ever encountered.

It should be a 0/5, The landline simply states no one is available, use the chat support on the website. Then you need to plead with terrible code in the form of a chat bot. Eventually there's an option to a speak to a human. After the transfer, you are informed that no agents are available and that you must leave a message. So 3 times you have to type the same info without any acknowledgement or support ticket and no results. 2 months since my company submitted our merchants documents and still the account is not even verified. Yoco sorted us in less than an hour. You cannot trust them to answer a phone or email and they want to control your company turnover. Pathetic, ***********, useless, waste of time are some of the terms that come to mind when I think of Payfast. Don't even bother calling us ever. We will never do business with you even if the fees are free - it's only a matter of time before you ruin a business and cost people their jobs.

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Replies (1)
PayFast
PayFast's reply10 Sept 2024, 14:49
Official
Hi Anton, thank you for reaching out to us. We're sorry to hear about your frustrating experience and apologise for falling short of your expectations. We appreciate your feedback and are taking it seriously. We’ll review your situation to see how we can better handle similar queries in the future and prevent such issues from occurring again. Thank you for bringing this to our attention.