WJvV
Willem Janse van Vuuren
1 reviews | Active since Feb 2012
11 Jul 2024, 09:57
Good support, post-payment issues
Granted, a PayFast kerfuffle lead to an online purchase transaction failure, causing my account to be charged even though the PayFast facilitation failed, and I thereafter selected CANCEL payment. I contacted PayFast support to log a ticket, and thereafter used the chat function on the site to get my ticket routed to the correct department for refunding (Finance). In this request, Caylin Venter assisted me to get the ticket where it needed to go asap and the next day I received confirmation that the refund was effected. initial experience, not great, but post-issue help was very fast and friendly
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PayFast's replyOfficial
11 Jul 2024, 17:37Hi Willem,
Thank you for sharing your experience with us. We sincerely regret any inconvenience this issue with your online purchase may have caused you. It's regrettable that your account was charged even though the transaction failed, but we're happy to hear that Caylin Venter from our support team helped you quickly and effectively.
Thank you for sharing your experience with us. We sincerely regret any inconvenience this issue with your online purchase may have caused you. It's regrettable that your account was charged even though the transaction failed, but we're happy to hear that Caylin Venter from our support team helped you quickly and effectively.
Best regards,
PayFast's reply11 Jul 2024, 17:37
Official
Hi Willem,
Thank you for sharing your experience with us. We sincerely regret any inconvenience this issue with your online purchase may have caused you. It's regrettable that your account was charged even though the transaction failed, but we're happy to hear that Caylin Venter from our support team helped you quickly and effectively.
Thank you for sharing your experience with us. We sincerely regret any inconvenience this issue with your online purchase may have caused you. It's regrettable that your account was charged even though the transaction failed, but we're happy to hear that Caylin Venter from our support team helped you quickly and effectively.
Best regards,