Funds being held with no explanation

I have used Payfast for my online store since 2019, then I wanted to upgrade to a business account, I had to get verified and sent all the necessary documents, verification was taking very long and in the meantime online payments were being accepted by Payfast. I eventually got an email saying the verification was revoked, my account was blocked and online payments no longer worked. Now there is an amount due to me for products that I have already supp**** my customers but I cannot access as it say verification pending, I have contacted Payfast on numerous occasions and no one is able to tell me how to release these funds, this is not acceptable. I need answers.