From Upset Customer to Very Happy Customer

I recently shared a negative review of my experience with PayFast. There were some delays in their onboarding that were simply unacceptable. BUT, after having made my voice heard, their team reached out to me, explained that there were some technical issues they were having and really made a point to see that my experience was turned around, which it was. All businesses have bad weeks, but it's how they bounce back that really makes an impact. I tried to edit my earlier review and was unable to, so figured I'd come back and write a new review. Thank you PayFast team for turning around what was a negative experience into a positive one. I know now that there were a number of factors that were working against you internally, but I appreciate the level of support I received once you were aware. Often on sites like this, people don't take the time to remedy their initial remarks, so I wanted to ensure that at least I have done it. It has taken a few months, as I wanted to see the full PayFast experience, but since I was properly onboarded everything has worked as it should, from getting payments, to payouts, etc. Well done!