1 reviews | Active since Aug 2015
Follow-Up on Refund Complaint – Urgent Clarification Required
I am writing to follow up on my refund complaint, which has yet to be resolved. On 26 May 2025, I received communication from PayFast confirming that I would be receiving my refund within 14 days. However, today is 20 June 2025, and I have still not received any funds or meaningful feedback.
I was recently informed by Layaan Valentine that the matter has now been escalated to Vumatel. I do not understand this step, as Mweb previously advised me that the issue had already been escalated. Could someone please clearly explain why this matter is being escalated again and what exactly the delay is?
I find it extremely unacceptable that I was sent an SMS on 29 May 2025 confirming a refund timeline that has not been honored. As a customer, I deserve a clear explanation, accountability, and immediate resolution.
Thank you for following up and we sincerely apologise for the delay and frustration this has caused.Please rest assured that your refund query has been escalated internally and we’re actively working with the relevant third parties involved to get this resolved as quickly as possible. We understand your concerns regarding the previous communication and are prioritising this matter to ensure you receive a clear and final update.
One of our support team members will be in touch. Thank you again for your patience and we truly regret the inconvenience caused.
Thank you for following up and we sincerely apologise for the delay and frustration this has caused.Please rest assured that your refund query has been escalated internally and we’re actively working with the relevant third parties involved to get this resolved as quickly as possible. We understand your concerns regarding the previous communication and are prioritising this matter to ensure you receive a clear and final update.
One of our support team members will be in touch. Thank you again for your patience and we truly regret the inconvenience caused.