Faulty EFT Service - Loss of R120 same day delivery charge

I purchased a product from Takealot and used the PayFast EFT option. I followed all instructions and used correct reference provided. A debit was done on my account but PayFast says it cant find reference. This is poor service. The service does not work as indicated. I also had to pay R120 for same day delivery - now because of this fault service I do not get my order same day? What happens to my R120 charge?