IS
Ivan S
1 reviews | Active since May 2024
06 May 2024, 14:30
Excellent Service
Excellent Service. I work through a merchant that uses PayFast, when I make a transaction, within seconds, I receive confirmation from via Merchant and an email from PayFast POP.
However, currently, I am trying to resolve an issue with PayFast Customer Service. I am being passed from the Merchant to PayFast and back again, just to resolve a minute issue. It still hasn’t been resolved.
Helpful (0)
Replies (6)0
Replies (6)
PayFast's replyOfficial
06 May 2024, 17:10Hi there Ivan and thank you for your wonderful feedback, Kindly confirm your most recent ticket ID so that we can ensure that your query gets investigated and resolved ASAP. Looking forward to your response.
PayFast's reply06 May 2024, 17:10
Official
Hi there Ivan and thank you for your wonderful feedback, Kindly confirm your most recent ticket ID so that we can ensure that your query gets investigated and resolved ASAP. Looking forward to your response.
IS
Ivan S's updateReviewer Update
07 May 2024, 17:24Good day,
May I ask, what ticket number are you referring too
May I ask, what ticket number are you referring too
IS
Ivan S's update07 May 2024, 17:24
Reviewer Update
Good day,
May I ask, what ticket number are you referring too
May I ask, what ticket number are you referring too
PayFast's replyOfficial
08 May 2024, 09:01Have you sent your query via email? If so, an automatic ticket ID would have been sent to you as a reference for you query. Please confirm if you have received this.
PayFast's reply08 May 2024, 09:01
Official
Have you sent your query via email? If so, an automatic ticket ID would have been sent to you as a reference for you query. Please confirm if you have received this.
IS
Ivan S's updateReviewer Update
08 May 2024, 16:57Good day,
No, there was no email sent.
I dealt with a Customer Representative on ‘Payfast’s’ website, via text messaging. My request was for Payfast to change my email address. So in this conversation there was no record or reference that I could use. I did take screenshots of the conversation, which I still have..
No, there was no email sent.
I dealt with a Customer Representative on ‘Payfast’s’ website, via text messaging. My request was for Payfast to change my email address. So in this conversation there was no record or reference that I could use. I did take screenshots of the conversation, which I still have..
IS
Ivan S's update08 May 2024, 16:57
Reviewer Update
Good day,
No, there was no email sent.
I dealt with a Customer Representative on ‘Payfast’s’ website, via text messaging. My request was for Payfast to change my email address. So in this conversation there was no record or reference that I could use. I did take screenshots of the conversation, which I still have..
No, there was no email sent.
I dealt with a Customer Representative on ‘Payfast’s’ website, via text messaging. My request was for Payfast to change my email address. So in this conversation there was no record or reference that I could use. I did take screenshots of the conversation, which I still have..
IS
Ivan S's updateReviewer Update
14 May 2024, 14:47Hi Payfast,
I am assuming you have read the last message from myself on the 08/05/2024. There has been no answer from your side so far and today is the 14/05/2024 🤔
I am assuming you have read the last message from myself on the 08/05/2024. There has been no answer from your side so far and today is the 14/05/2024 🤔
IS
Ivan S's update14 May 2024, 14:47
Reviewer Update
Hi Payfast,
I am assuming you have read the last message from myself on the 08/05/2024. There has been no answer from your side so far and today is the 14/05/2024 🤔
I am assuming you have read the last message from myself on the 08/05/2024. There has been no answer from your side so far and today is the 14/05/2024 🤔
PayFast's replyOfficial
14 May 2024, 14:55Hi Ivan, apologies for the delays in response but we can get this looked into for you now. Please will you private message us your Merchant ID so we can follow up.
PayFast's reply14 May 2024, 14:55
Official
Hi Ivan, apologies for the delays in response but we can get this looked into for you now. Please will you private message us your Merchant ID so we can follow up.