HE
Hennie E
1 reviews | Active since May 2016
24 Jan 2025, 16:05
Duplicate charges
I recently bought tickets to a workshop and used Payfast for the payment. They double charged my credit card. This is not the first time this happened. Last time it took them months to assist me.
Helpful (0)
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Replies (2)
PayFast's replyOfficial
27 Jan 2025, 09:21Hi there Hennie,
Thank you for bringing this matter to our attention. Kindly note that we have escalated it to our support team. They will be reaching out to you soon to further provide assistance.
We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter to our attention. Kindly note that we have escalated it to our support team. They will be reaching out to you soon to further provide assistance.
We appreciate your patience and understanding while we work to resolve this for you.
PayFast's reply27 Jan 2025, 09:21
Official
Hi there Hennie,
Thank you for bringing this matter to our attention. Kindly note that we have escalated it to our support team. They will be reaching out to you soon to further provide assistance.
We appreciate your patience and understanding while we work to resolve this for you.
Thank you for bringing this matter to our attention. Kindly note that we have escalated it to our support team. They will be reaching out to you soon to further provide assistance.
We appreciate your patience and understanding while we work to resolve this for you.
PayFast's replyOfficial
27 Jan 2025, 10:59Thank you for your patience. We'd like to let you know that our team attempted reaching out to you telephonically with the number provided above but were unsuccessful. We also checked for any transaction details using both your email addresses and contact numbers but were unable to find any related information.
We’ve sent you an email asking for more information, which you can find under Ticket #***.To help us assist you better, could you please confirm a suitable time or alternative number for us to reach out to you? We want to make sure we connect at a time that works best for you.
Looking forward to your response!
We’ve sent you an email asking for more information, which you can find under Ticket #***.To help us assist you better, could you please confirm a suitable time or alternative number for us to reach out to you? We want to make sure we connect at a time that works best for you.
Looking forward to your response!
PayFast's reply27 Jan 2025, 10:59
Official
Thank you for your patience. We'd like to let you know that our team attempted reaching out to you telephonically with the number provided above but were unsuccessful. We also checked for any transaction details using both your email addresses and contact numbers but were unable to find any related information.
We’ve sent you an email asking for more information, which you can find under Ticket #***.To help us assist you better, could you please confirm a suitable time or alternative number for us to reach out to you? We want to make sure we connect at a time that works best for you.
Looking forward to your response!
We’ve sent you an email asking for more information, which you can find under Ticket #***.To help us assist you better, could you please confirm a suitable time or alternative number for us to reach out to you? We want to make sure we connect at a time that works best for you.
Looking forward to your response!