vM
vick M
1 reviews | Active since Nov 2009
13 Jun 2025, 08:17
"driven by a passion to develop digital solutions", except don't expect to COMMUNICATE with us !
As a client of Payfast, I would expect a bare minimum service level. After logging into https://www.payfast.io it's not unreasonable to expect a contact us feature - but there is none, nice going Payfast. "Payfast is Network International’s leading online payment processing solution for individuals, NPOs and businesses of all sizes in South Africa. As Network, our collective vision is to strengthen our local offering by providing access to global expertise, resources and capabilities – enabling businesses and consumers with the fastest, most frictionless payment experience possible." Really ?! without providing the ability for your client to contact you ?!?!?!!?!!? Thanks for sending me an email, with the reply address <***> Keep it up, your passion to develop digital solutions is amazing !!
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Replies (4)0
Replies (4)
PayFast's replyOfficial
13 Jun 2025, 16:04Hi there,
Thank you for your feedback and we're really sorry to hear about your frustration. We've escalated this matter to our team as a priority and further feedback will be shared with you shortly.
We really appreciate you taking the time to share this and we're sorry again for the inconvenience caused.
Thank you for your feedback and we're really sorry to hear about your frustration. We've escalated this matter to our team as a priority and further feedback will be shared with you shortly.
We really appreciate you taking the time to share this and we're sorry again for the inconvenience caused.
PayFast's reply13 Jun 2025, 16:04
Official
Hi there,
Thank you for your feedback and we're really sorry to hear about your frustration. We've escalated this matter to our team as a priority and further feedback will be shared with you shortly.
We really appreciate you taking the time to share this and we're sorry again for the inconvenience caused.
Thank you for your feedback and we're really sorry to hear about your frustration. We've escalated this matter to our team as a priority and further feedback will be shared with you shortly.
We really appreciate you taking the time to share this and we're sorry again for the inconvenience caused.
vM
vick M's updateReviewer Update
17 Jun 2025, 13:20Dear Payfast
Somebody called me and tried to assist me telephonically, but could not. So, she transferred me to somebody else, who could also not assist - this continued another 2 more times !
Have you not heard of EMAIL ?!?!
If you have a passion to develop digital solutions, please google "email" and you will find that the entire world is using it, even those who do not have a passion to develop digital solutions...
I am expecting for my query to be resolved via email !
Somebody called me and tried to assist me telephonically, but could not. So, she transferred me to somebody else, who could also not assist - this continued another 2 more times !
Have you not heard of EMAIL ?!?!
If you have a passion to develop digital solutions, please google "email" and you will find that the entire world is using it, even those who do not have a passion to develop digital solutions...
I am expecting for my query to be resolved via email !
vM
vick M's update17 Jun 2025, 13:20
Reviewer Update
Dear Payfast
Somebody called me and tried to assist me telephonically, but could not. So, she transferred me to somebody else, who could also not assist - this continued another 2 more times !
Have you not heard of EMAIL ?!?!
If you have a passion to develop digital solutions, please google "email" and you will find that the entire world is using it, even those who do not have a passion to develop digital solutions...
I am expecting for my query to be resolved via email !
Somebody called me and tried to assist me telephonically, but could not. So, she transferred me to somebody else, who could also not assist - this continued another 2 more times !
Have you not heard of EMAIL ?!?!
If you have a passion to develop digital solutions, please google "email" and you will find that the entire world is using it, even those who do not have a passion to develop digital solutions...
I am expecting for my query to be resolved via email !
PayFast's replyOfficial
17 Jun 2025, 13:52Hi Vick,
Thanks again for your feedback and sincere apologies for the back and forth. This isn’t the experience we want our clients to have.
We’ve followed up again with the relevant team and flagged your request for urgent handling via email, as you’ve asked. Someone will be in touch directly shortly to assist further.Thanks for your patience while we work to resolve this.
Thanks again for your feedback and sincere apologies for the back and forth. This isn’t the experience we want our clients to have.
We’ve followed up again with the relevant team and flagged your request for urgent handling via email, as you’ve asked. Someone will be in touch directly shortly to assist further.Thanks for your patience while we work to resolve this.
PayFast's reply17 Jun 2025, 13:52
Official
Hi Vick,
Thanks again for your feedback and sincere apologies for the back and forth. This isn’t the experience we want our clients to have.
We’ve followed up again with the relevant team and flagged your request for urgent handling via email, as you’ve asked. Someone will be in touch directly shortly to assist further.Thanks for your patience while we work to resolve this.
Thanks again for your feedback and sincere apologies for the back and forth. This isn’t the experience we want our clients to have.
We’ve followed up again with the relevant team and flagged your request for urgent handling via email, as you’ve asked. Someone will be in touch directly shortly to assist further.Thanks for your patience while we work to resolve this.
vM
vick M's updateReviewer Update
02 Oct 2025, 09:28You rep**** to me on 17/6/2025 flagging my request for urgent handling via email....
Someone will be in touch directly shortly...
1. What is your definition of "urgent" ?
2. What is your definition of "shortly" ?
If this "isn't the experience you want your clients to have" ? then do you want them to have a WORSE experience , cos this is getting ridiculous !?!?!?
Someone will be in touch directly shortly...
1. What is your definition of "urgent" ?
2. What is your definition of "shortly" ?
If this "isn't the experience you want your clients to have" ? then do you want them to have a WORSE experience , cos this is getting ridiculous !?!?!?
vM
vick M's update02 Oct 2025, 09:28
Reviewer Update
You rep**** to me on 17/6/2025 flagging my request for urgent handling via email....
Someone will be in touch directly shortly...
1. What is your definition of "urgent" ?
2. What is your definition of "shortly" ?
If this "isn't the experience you want your clients to have" ? then do you want them to have a WORSE experience , cos this is getting ridiculous !?!?!?
Someone will be in touch directly shortly...
1. What is your definition of "urgent" ?
2. What is your definition of "shortly" ?
If this "isn't the experience you want your clients to have" ? then do you want them to have a WORSE experience , cos this is getting ridiculous !?!?!?