WH
Wendy H

1 reviews | Active since Nov 2023

25 Nov 2023, 15:49

Double transactions!! For a single purchase! Day light ******* and *****!!

Payfast made duplicate transactions on my bank account when I tried to purchase on takealot.

Emailed them all my proof, my stamped bank statement, proof of only 1 purchase made on takealot and duplicated amount deducted from my statement.

Everyone know if we didn't do direct banking from bank website, it won't have proof of payment from our bank website. As this transaction went through payfast portal via takealot channel.

I'm still waiting for the investigation.

0
Replies (3)
PayFast
PayFast's reply27 Nov 2023, 06:50
Official
Hi Wendy, thank you for reaching out to us. Can you please send me your ticket ID so that we can look into your query 
WH
Wendy H's update27 Nov 2023, 11:18
Reviewer Update
Hi Payfast

Thank you for getting back to me.
I did take it up with the agent dealing with the matter. Resolution is in the process.
PayFast
PayFast's reply30 Nov 2023, 11:34
Official
You're welcome. If there is anything else we can assist with, feel free to reach out to us once more.