Don't use PayFast, they have ZERO customer service

Payfast customer service is the worst service experience I've ever had. As one of their merchants, we rebranded our company with a new name and supporting documentations. I tried updating these details to allow our payouts to go to the new and correct bank account. I was told we were not permitted to rebrand, so in a last attempt, I resubmitted the bank account confirmation letter matching the "previous" company name in order to receive our payout. The correct documentation was uploaded on Tuesday the 14th of November. Despite numerous calls and emails to them, nothing was done to reverify our account. I received a call on Friday the 17th of November where they blamed me for uploading the incorrect bank account confirmation on their system. I was not at my computer so was not able to triple check this. I came into the office yesterday, Monday the 20th of November, and upon checking their system, confirmed that the correct bank account confirmation was in fact loaded on their system. I immediately emailed Ishraaq Salie to confirm the correct details are in fact on their system and copied the document on my email. Again, absolutely NO action has been taken by PayFast to reverify our account. It's as if they want their customers to lose their patience!! Every time I call their call centre, I hold forever only for my call to be dropped when I get through to someone, and no one attempts to call me back.

I have since signed up for Ozow, with whom my experience has been the polar opposite. Exceptional service and efficient and prompt assistance. I will be deleting PayFast as a payment portal from our site on the 1st of December 2023.

Absolutely useless customer service. Do not do business with this company, unless you like a complete lack of service!!