HS
Hentie S
1 reviews | Active since Aug 2009
05 Dec 2023, 18:07
doesnt want to get involved - "just a payment gateway"
Placed an order on 19 November with clicknow.co.za (first time purchase) - and made payment via payfast. 2 weeks later - still no shipment. Contact payfast - they are not interested in getting involved as they arfe only the payment broker.
moral of the story - if a company uses payfast - it doesnt mean they are trustworthy, or that payfast would be willing to protect you like credit card companies or paypal.
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PayFast's replyOfficial
07 Dec 2023, 11:07Hi there Hentie and thank you for reaching out to us. Our safeguards are put in place in the acts of thorough vetting and onboarding processes however, we do apologise for the experience you had. We have escalated your contact details to our Support Team for review and to offer further feedback and assistance. We can confirm that we won't be able to process a refund without receiving the merchants consent. For advise on reversals, in the event that you are struggling to get hold of the merchant, we would suggest contacting you card provider/bank for feedback.
PayFast's reply07 Dec 2023, 11:07
Official
Hi there Hentie and thank you for reaching out to us. Our safeguards are put in place in the acts of thorough vetting and onboarding processes however, we do apologise for the experience you had. We have escalated your contact details to our Support Team for review and to offer further feedback and assistance. We can confirm that we won't be able to process a refund without receiving the merchants consent. For advise on reversals, in the event that you are struggling to get hold of the merchant, we would suggest contacting you card provider/bank for feedback.