KT
Karabo T

1 reviews | Active since Feb 2015

17 Apr 2018, 18:12

DO NOT OPEN AN ACCOUNT WITH PAYGATE - Worst customer experience at the most inconvenient time.

I have never experienced such poor post-sales support ever. If ever there was a company that lies to you about the level of support they give you after you open an account it must be Paygate. The lack of initiative, the nonchalance in dealing with your query, you wouldn't think that the relationship is supposed to be mutually beneficial. Instead if it being a symbiotic relationship, it's more parasitic. I've never dealt with a company that was so reluctant to investigate an issue you're experiencing with their services, and then, after you've complained for the 10th time, do only first level investigations and tell you to spend more time and money chasing someone else because "it's not their problem" when it clearly is (and they'd know it if they dug a little deeper). Never have I come across a company so happy to shrug their shoulders, turn around and ignore you (except when it comes time to debit your account fees. They'll do plenty of work to turn back around and reach into your wallet/bank account though). Whoever is thinking of integrating with a payment gateway supplier, DO NOT USE PAYGATE. Like most things, it looks good on the face of it, but unlike most, Paygate reaches new levels of low when it comes to the con game. The worst customer service I have ever experienced.

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