CP
Claire P
1 reviews | Active since Jun 2016
11 Dec 2024, 03:30
Disgusting service
Its been two months now and I still cannot get my account verified. I received notification that my account has been verified but still my account shows pending verification. I cannot withdraw my funds as a result. I have written numerous emails and now they are beginning the process again from scratch requesting the same info as in the very beginning. I dont thing the staff know what they are doing or there is absolutely no communication across departments. Its been a nightmare and I still cant get my money from them as they are holding my account ransom
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Replies (2)
PayFast's replyOfficial
11 Dec 2024, 09:09Hi there, thank you for bringing this matter to our attention. We do apologise for any inconvenience caused and we can assure you that this has now been escalated to our team for urgent attention. Further feedback will be provided shortly.
PayFast's reply11 Dec 2024, 09:09
Official
Hi there, thank you for bringing this matter to our attention. We do apologise for any inconvenience caused and we can assure you that this has now been escalated to our team for urgent attention. Further feedback will be provided shortly.
PayFast's replyOfficial
11 Dec 2024, 09:22Thank you for your patience while we looked into this for you. Our onboarding team has confirmed that your account has been verified. They also tried reaching out to you but were unable to get through.If there’s anything else you need assistance with or if you’d like us to follow up further, please don’t hesitate to let us know. We’re here to help!
PayFast's reply11 Dec 2024, 09:22
Official
Thank you for your patience while we looked into this for you. Our onboarding team has confirmed that your account has been verified. They also tried reaching out to you but were unable to get through.If there’s anything else you need assistance with or if you’d like us to follow up further, please don’t hesitate to let us know. We’re here to help!