Disgusting Service

I have been without wifi since 7am. afrihost referred me to payfast as my debit was not sucessful. I updated my bank card and the instructions given is not even an option when logging in as i get an "upstream error". I have tried calling payfast but the number supp**** by afrihost and on their website is not active. I tried to get assistance from the chatbot but they refer me to the merchant again. I am still without wifi as Afrihost keeps on saying they can do nothing as payfast deals with this but payfast isnt available. You cant contact them or speak to anyone. Its ridiculous that they handly debit which is scary when you cant get hold of anyone to assist you.