BM
Busi M
1 reviews | Active since Sept 2024
15 Sept 2024, 14:00
Disappointed and frustrated by takealot* Payfast
I made a payment for a takealot order which the payment was successful and also received the notification sms, even the money went off from my account however takealot order was still on awaiting payment,I contacted takealot and they told me to call my bank of which my bank confirmed that I did make a payment fo takealot with a reference written takealot *payfast, takealot said I should contact payfast of with I did they said the money wasn't with them was with takealot, even after sending both companies problem of payment, no one is taking accountability..they are sending me from pillar to post,I'm just a customer I don't know they contract they both have ,on don't know how they deal with issues like this as they have a deal...but no one is willing to assist me,,after they both took my money R1476 and canceled my order due to none payment whist I did pay from my side I'm so ****ed and frustrated ðŸ˜
Helpful (0)
Replies (14)0
Replies (14)
PayFast's replyOfficial
16 Sept 2024, 09:48Hi there Busi and thank you for reaching out to us. We can confirm that we have processed a successful transaction to Takealot on 12 September 2024 for the value of R1188. This transaction was processed successfully. We do not trace a payment of R1476 linked to the email address used to make this review (B***mkh*******). Kindly confirm the email address used to make the transaction in question so that we can investigate this for you.
PayFast's reply16 Sept 2024, 09:48
Official
Hi there Busi and thank you for reaching out to us. We can confirm that we have processed a successful transaction to Takealot on 12 September 2024 for the value of R1188. This transaction was processed successfully. We do not trace a payment of R1476 linked to the email address used to make this review (B***mkh*******). Kindly confirm the email address used to make the transaction in question so that we can investigate this for you.
BM
Busi M's updateReviewer Update
16 Sept 2024, 11:41The amount R1476 was made on the 09t September is money in question, the R1188 was made on the 12th and the order was successful delivered...my bank says they money went off the account on the 09th 09h49 successful
BM
Busi M's update16 Sept 2024, 11:41
Reviewer Update
The amount R1476 was made on the 09t September is money in question, the R1188 was made on the 12th and the order was successful delivered...my bank says they money went off the account on the 09th 09h49 successful
BM
Busi M's updateReviewer Update
16 Sept 2024, 11:47The email address *** the one u confirmed, phone number 083.............151 I received and email from takealot saying they do not have my money, I my contact payfast, how unprofessional u two work together I'm just a costumer why must I follow up with u for something that happened on their app..I have sent all the communication with takealot to support@ payfast...
BM
Busi M's update16 Sept 2024, 11:47
Reviewer Update
The email address *** the one u confirmed, phone number 083.............151 I received and email from takealot saying they do not have my money, I my contact payfast, how unprofessional u two work together I'm just a costumer why must I follow up with u for something that happened on their app..I have sent all the communication with takealot to support@ payfast...
BM
Busi M's updateReviewer Update
16 Sept 2024, 12:05Why don't you communicate with takealot and check where they money went to, u are 2 big companies and u know how to handle things like this but for the past week the ppl I was talking to was telling me to contact takealot, what is their jobs description why answer the phone is u know u won't be assisting, takealot same thing call payfast they will tell you where the money is, why send me as if u not working together, now I don't even know who to contact for assistance but money can't just leave the account and dissappear...on my statement it says Payfast*Takealot...I have requested a proper proof of payment from my bank
BM
Busi M's update16 Sept 2024, 12:05
Reviewer Update
Why don't you communicate with takealot and check where they money went to, u are 2 big companies and u know how to handle things like this but for the past week the ppl I was talking to was telling me to contact takealot, what is their jobs description why answer the phone is u know u won't be assisting, takealot same thing call payfast they will tell you where the money is, why send me as if u not working together, now I don't even know who to contact for assistance but money can't just leave the account and dissappear...on my statement it says Payfast*Takealot...I have requested a proper proof of payment from my bank
PayFast's replyOfficial
16 Sept 2024, 17:04As reference to our other conversation, we look forward to receiving the bank statements via email and we are sure that once received, our Support Team will be able to offer you guidance on the next steps.
PayFast's reply16 Sept 2024, 17:04
Official
As reference to our other conversation, we look forward to receiving the bank statements via email and we are sure that once received, our Support Team will be able to offer you guidance on the next steps.
BM
Busi M's updateReviewer Update
16 Sept 2024, 17:08Thanks...will forward the proper proof of payment from the bank once received
BM
Busi M's update16 Sept 2024, 17:08
Reviewer Update
Thanks...will forward the proper proof of payment from the bank once received
PayFast's replyOfficial
19 Sept 2024, 13:07You're welcome! If you need any further assistance, don’t hesitate to reach out.
PayFast's reply19 Sept 2024, 13:07
Official
You're welcome! If you need any further assistance, don’t hesitate to reach out.
BM
Busi M's updateReviewer Update
19 Sept 2024, 14:08Still waiting for capitec, they said they are still investigating
BM
Busi M's update19 Sept 2024, 14:08
Reviewer Update
Still waiting for capitec, they said they are still investigating
PayFast's replyOfficial
19 Sept 2024, 16:23 Thank you for the update. We appreciate your patience during this process. Please keep us informed if there are any further developments and let us know if there's anything else we can assist with in the meantime.
PayFast's reply19 Sept 2024, 16:23
Official
Thank you for the update. We appreciate your patience during this process. Please keep us informed if there are any further developments and let us know if there's anything else we can assist with in the meantime.
BM
Busi M's updateReviewer Update
24 Oct 2024, 10:45My bank confirmed that my money was with payfast, payfast also confirmed that my money was in the payfast wallet, and requested my bank confirmation letter of which I did, I sent them screenshot and a pdf, this morning I receive an email saying that my payout was created and I will receive it with 2 days...I don't know the account number written and the account holder written after I sent them my account number....so ***********
BM
Busi M's update24 Oct 2024, 10:45
Reviewer Update
My bank confirmed that my money was with payfast, payfast also confirmed that my money was in the payfast wallet, and requested my bank confirmation letter of which I did, I sent them screenshot and a pdf, this morning I receive an email saying that my payout was created and I will receive it with 2 days...I don't know the account number written and the account holder written after I sent them my account number....so ***********
BM
Busi M's updateReviewer Update
24 Oct 2024, 10:46Almost 2 months begging them to send me my money back, when im about to get it mistakes wow
BM
Busi M's update24 Oct 2024, 10:46
Reviewer Update
Almost 2 months begging them to send me my money back, when im about to get it mistakes wow
BM
Busi M's updateReviewer Update
24 Oct 2024, 10:47I'm an a call for 44 minutes waiting for them to assist me 😢
BM
Busi M's update24 Oct 2024, 10:47
Reviewer Update
I'm an a call for 44 minutes waiting for them to assist me 😢
BM
Busi M's updateReviewer Update
24 Oct 2024, 10:54The money that I'm waiting for I've already spent it on data and airtime trying to follow up
BM
Busi M's update24 Oct 2024, 10:54
Reviewer Update
The money that I'm waiting for I've already spent it on data and airtime trying to follow up
BM
Busi M's updateReviewer Update
29 Oct 2024, 10:08Thanks I got my money back
BM
Busi M's update29 Oct 2024, 10:08
Reviewer Update
Thanks I got my money back