JC
Judy C
1 reviews | Active since Sept 2019
28 Mar 2023, 13:15
Disappointed
Paid into Payfast account on Feb 20th 2023 for an inverter from Ecoflow. Payfast insists that Ecoflow was paid with my details. Ecoflow has no such record of this payment and Payfast will not assist in any follow up to track the payment. Five weeks later I have neither my inverter or refund. Very poor support from any department,
Helpful (0)
Replies (3)0
Replies (3)
PayFast's replyOfficial
30 Mar 2023, 15:29Hi there Judy and thank you for reaching out to us. Kindly confirm the most recent ticket ID so that we can look into this matter for you.
PayFast's reply30 Mar 2023, 15:29
Official
Hi there Judy and thank you for reaching out to us. Kindly confirm the most recent ticket ID so that we can look into this matter for you.
JC
Judy C's updateReviewer Update
31 Mar 2023, 11:33I have had few replies to my numerous emails The most promising was from Sadiqah Salie from ***, re subject 771213, payment ref nMhe1rzcI4GrjcyBDYPjHb44e. This emails says my payment has been cleared and completed. Ecoflow has no record of this payment. I have no idea what a ticket ID is, I want to know - where is my money? Where did you sent it?
JC
Judy C's update31 Mar 2023, 11:33
Reviewer Update
I have had few replies to my numerous emails The most promising was from Sadiqah Salie from ***, re subject 771213, payment ref nMhe1rzcI4GrjcyBDYPjHb44e. This emails says my payment has been cleared and completed. Ecoflow has no record of this payment. I have no idea what a ticket ID is, I want to know - where is my money? Where did you sent it?
PayFast's replyOfficial
03 Apr 2023, 07:44We have escalated this matter to our support team as well as management for further investigation. Further feedback will be provided via email, shortly.
PayFast's reply03 Apr 2023, 07:44
Official
We have escalated this matter to our support team as well as management for further investigation. Further feedback will be provided via email, shortly.