Delays on delays on delays on delays, endless delays.

Where do I even begin. Almost 2 months before my Concert, I sign up with Payfast. I run a couple of test payments to ensure that Attendees don't encounter issues. All goes well UNTIL, they inform me that my account needs to be approved. Weeks go by, 'back and forth' with them needing more information and I realise I am losing money because I keep telling people to hold.. Eventually I go with another Ticketing system. Few weeks before my concert they say, "My Account Has Been Approved" but it's a little too late. After the concert, I tell them, I want a Payout of the money we paid via their Gateway. Their system says "R2400 Retained for ***** Reasons" and I cannot withdraw my money. None of this is said on the T&Cs.. Since beginning of October I have been going through the most with this company. Maybe leaving a review will get them moving a bit but I doubt that. I am not surprised to read more of similar situations others have gone through. It is a sad read here.