Customer Service Non-Existent, Account Verification Non-Existant

Launching a new website for an organization I work with, which needs to go-live ASAP - and the only hold-up is connecting the payment gateway (Payfast). We (the chairman and I) promptly did all the necessary at 09:00 on Thu, 09 May. Their site says account verification takes up to 48 hours. It's now 13:50 on Wed, 15 May and the account is still pending verification. A ticket was lodged with agent Kaylene from customer support via their live chat on 14 May. She did not bother responding and closed the chat after 30min. We tried again today, 15 May, but reached out to sales support. Sales agent, Yazeed says he's looking into it and needs to speak on phone. He was given my number, and after 1 sec of ringing hangs up but tells our chairperson he called. Time between responses extremely slow (live chat session was longer than 2hrs, with sometimes 40min between responses). Calling their call centre - no one answers and it goes to voicemail. If this is how it all starts, I shudder to think what the relationship will be like once everything is up and running. Time to start looking at alternatives like Peach Payments. Sure, they may not integrate the way I need; but I will rather use a workaround via Woo then have to deal with this lack of service. If Payfast want to keep our business, then they're going to need to make a plan pronto and really show that they actually want it.