1 reviews | Active since May 2016
Customer Perspective
I applied based on a recommendation I received. I submitted the required documents as outlined in the application. My frustration was that the process timeline is not communicated to the clients. If you can explain to the clients that after your initial submission or additional requests tour CRM turnaround is 72 hours, I am sure this would eliminate a large amount of frustration experienced by clients. I am very happy with the service I received from Ebrahim, Rushjaan and Zerique. Thank you to the Payfast Team
Hi Johann,
Thank you for your feedback and for choosing Payfast. We're delighted to hear that our staff provided you with excellent service.
We appreciate your suggestion regarding communication of application turnaround times. Setting clear expectations is important, and your feedback will help us improve the onboarding experience for future clients.
Thank you for your support and for taking the time to share your experience.
The Payfast Team.
Hi Johann,
Thank you for your feedback and for choosing Payfast. We're delighted to hear that our staff provided you with excellent service.
We appreciate your suggestion regarding communication of application turnaround times. Setting clear expectations is important, and your feedback will help us improve the onboarding experience for future clients.
Thank you for your support and for taking the time to share your experience.
The Payfast Team.