1 reviews | Active since Oct 2024
Completely unacceptable level of customer support
Our company has used PayFast for several years but support has become truly abysmal. The only way to get through to anyone is through the chatbot but even so issues are not resolved promptly. The agent gave me an email address to which my issue should be reported and it has taken 12 DAYS to even acknowledge my email (after 2 follow ups by myself). The issue is still not resolved, it has now just been "escalated" for investigation. This is not the first time I have struggled like this! I believe this level of support is truly inadequate and ESPECIALLY for a payment gateway provider. I have had past queries affecting my customers (and their transactions) that have NEVER been resolved. This is on top of a very bug-laden merchant portal, but the lack of customer support is the real issue.
Thank you for bringing this matter to our attention. We apologise for the inconvenience this has caused you thus far. We've flagged this with our team and included management to ensure it gets prioritised. Further feedback will be provided shortly. We look forward to getting this resolved for you.
Thank you for bringing this matter to our attention. We apologise for the inconvenience this has caused you thus far. We've flagged this with our team and included management to ensure it gets prioritised. Further feedback will be provided shortly. We look forward to getting this resolved for you.
It is now 1 November and I have STILL not received any meaningful response to my query, which was sent through on 4 October.
This lack of support is truly unacceptable.
It is now 1 November and I have STILL not received any meaningful response to my query, which was sent through on 4 October.
This lack of support is truly unacceptable.