M
Mokgadi
1 reviews | Active since Jun 2025
02 Aug 2025, 13:39
Complaint
I've been waiting for my refund since June can you pay me and stop escalating matters personally I am tired following you people around with my Money
Helpful (0)
Replies (3)0
Replies (3)
PayFast's replyOfficial
04 Aug 2025, 11:02Hi Mokgadi, sorry for your frustration. We've passed this along to the team and hope to have this resolved ASAP
PayFast's reply04 Aug 2025, 11:02
Official
Hi Mokgadi, sorry for your frustration. We've passed this along to the team and hope to have this resolved ASAP
M
Mokgadi's updateReviewer Update
01 Sept 2025, 20:39I am not happy with the fact that I have not been paid back my 2 refunds ....this is really bad customer service...I paid vuma using payfast and now when I request my refund everyone of you shift blame am talking about you ..vumatel and Webafrica basically I'm being ****med off my money here.
M
Mokgadi's update01 Sept 2025, 20:39
Reviewer Update
I am not happy with the fact that I have not been paid back my 2 refunds ....this is really bad customer service...I paid vuma using payfast and now when I request my refund everyone of you shift blame am talking about you ..vumatel and Webafrica basically I'm being ****med off my money here.
PayFast's replyOfficial
04 Sept 2025, 07:43Hi Mokgadi,
We completely understand your frustration and sincerely apologise for the delay. Please note that Payfast is only able to process refunds once we have received a formal request or confirmation from the relevant merchant/service provider.If you’ve already submitted this request to them and it has not yet been actioned, kindly let us know so we can follow up with our team and work towards a swift resolution.
We completely understand your frustration and sincerely apologise for the delay. Please note that Payfast is only able to process refunds once we have received a formal request or confirmation from the relevant merchant/service provider.If you’ve already submitted this request to them and it has not yet been actioned, kindly let us know so we can follow up with our team and work towards a swift resolution.
PayFast's reply04 Sept 2025, 07:43
Official
Hi Mokgadi,
We completely understand your frustration and sincerely apologise for the delay. Please note that Payfast is only able to process refunds once we have received a formal request or confirmation from the relevant merchant/service provider.If you’ve already submitted this request to them and it has not yet been actioned, kindly let us know so we can follow up with our team and work towards a swift resolution.
We completely understand your frustration and sincerely apologise for the delay. Please note that Payfast is only able to process refunds once we have received a formal request or confirmation from the relevant merchant/service provider.If you’ve already submitted this request to them and it has not yet been actioned, kindly let us know so we can follow up with our team and work towards a swift resolution.