RS
Rudi S
1 reviews | Active since Dec 2009
07 May 2024, 12:40
Callcenter just hangs up
Having a massive lump sum reserved on your account for a failed payment. So you call the helpline. Wait 50 minutes, and then the person promptly hangs up on you. Excellent
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PayFast's replyOfficial
08 May 2024, 09:38Hi there Rudi and thank you for reaching out to us. We are terribly sorry that this was the experience you had with us. Certainly not the level of service we aim and strive for. We have now escalated this matter to our Support Team to resolve the query but also to management to review the experience as a whole. Feedback can be expected shortly.
Best regards,
PayFast's reply08 May 2024, 09:38
Official
Hi there Rudi and thank you for reaching out to us. We are terribly sorry that this was the experience you had with us. Certainly not the level of service we aim and strive for. We have now escalated this matter to our Support Team to resolve the query but also to management to review the experience as a whole. Feedback can be expected shortly.
Best regards,