JB
Jacques B

1 reviews | Active since Sept 2024

03 Sept 2024, 13:20

BEWARE! Horrible service

Been struggling for two days now to get an issue with sorted with Payfast regarding international payments. Was told 9 months ago my payfast can accept international payments only to find out now it actually can’t and they never activated it on their side. I missed out on 9 months worth of sales. Tried to call the call center but it does not work, the number online is just a ****. Used the chat bot yesterday and spent hours typing and trying to get someone to help me, which was a huge struggle. Eventually was told it would be fixed in 24 hours. Waited 24 hours just to have to follow up through the irritating chat bot again (remember there is no number I can call). Now I am being told 49 hours. Asked them to give me a call. Nothing. Honestly what more can I do? This customer service is just so ridiculous and the lack of responsibility from Payfast for their own mistake from 9 months ago is just crazy. Wish I could rate less than one star honestly. Just choose a different payment provider honestly.

0
Replies (1)
PayFast
PayFast's reply03 Sept 2024, 16:57
Official
Hi Jacquees,

 We appreciate you bringing this to our attention and sincerely apologise for any confusion on our part. Your query has been escalated to our support team for urgent review and they are currently working on it. You can expect further feedback shortly. Thank you for your patience as we work to resolve this issue for you. 

Best regards,