Basically theft

I made an online purchase for which payfast double billed me. The payments went off my account on 17th November, obviously within a minute of each other. Called them on Tuesday sat on the phone for 30mins, once my call was answered all they seem to care about is if one received 2 emails from them confirming payment.

I only received one email however my bank statement clearly shows being billed twice. They rudely put the phone down on me. The merchant has been helpful but payfast is also giving them the run around. It's now the 23rd November, they do not respond to email with bank statement clearly showing the double billed transaction.

They certainly don't pay fast but take your money fast and hold onto it for however long it suits them. How long will they sit with my money? How many others money are they sitting with? Figures probably run into millions. Why do they make it the consumers fault when their own *********** systems are to blame.

Beyond poor service. Avoid them at all costs.