Bad Support

I didn't want to come hear and leave a bad review. But ive been struggling immensly to get appropriate support from this company. At start i get helped, and after a couple weeks, when im sending emails, my emails get ignored. When i ask for help on live chat, then i get told they are attending to my case, i just need to wait a moment, and what you know, i get ignored and my chat gets cutoff. Who is in charge of this business? Even their telephone line just cuts you off. so the only way is by email or live chat on the website. Its been ongoing for 2 months now.