HP
Hendrik P
1 reviews | Active since Mar 2024
11 Dec 2024, 16:07
Bad sevice from Payfast
I am trying to get my new account verified for my new online store. It I now more than a week. They do not respond to emails. There bot on the website is not helping. It take for ever to find someone on the phone. The person that answered was not able to help. They are not reachable. Stay away and make use of other payment platforms. They delay business. Very bad service.
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Replies (2)0
Replies (2)
PayFast's replyOfficial
11 Dec 2024, 16:16Hi there,
Thank you for bringing this matter into our attention. We are sorry for all the inconvenience caused by this. This has been escalated to our onboarding team for immediate attention. We will be reaching out to you shortly with an update.
We appreciate your patience and understanding while we work to resolve this promptly for you.
Thank you for bringing this matter into our attention. We are sorry for all the inconvenience caused by this. This has been escalated to our onboarding team for immediate attention. We will be reaching out to you shortly with an update.
We appreciate your patience and understanding while we work to resolve this promptly for you.
Best regards,
PayFast's reply11 Dec 2024, 16:16
Official
Hi there,
Thank you for bringing this matter into our attention. We are sorry for all the inconvenience caused by this. This has been escalated to our onboarding team for immediate attention. We will be reaching out to you shortly with an update.
We appreciate your patience and understanding while we work to resolve this promptly for you.
Thank you for bringing this matter into our attention. We are sorry for all the inconvenience caused by this. This has been escalated to our onboarding team for immediate attention. We will be reaching out to you shortly with an update.
We appreciate your patience and understanding while we work to resolve this promptly for you.
Best regards,
PayFast's replyOfficial
11 Dec 2024, 16:30Thank you for your patience.
We’ve received feedback from our team and, unfortunately, they weren’t able to locate an account associated with the email address provided. They also attempted to reach out via call but were unable to get through.May we kindly ask you to confirm your Merchant ID so we can assist you further? We look forward to hear from you.
We’ve received feedback from our team and, unfortunately, they weren’t able to locate an account associated with the email address provided. They also attempted to reach out via call but were unable to get through.May we kindly ask you to confirm your Merchant ID so we can assist you further? We look forward to hear from you.
Best regards,
PayFast's reply11 Dec 2024, 16:30
Official
Thank you for your patience.
We’ve received feedback from our team and, unfortunately, they weren’t able to locate an account associated with the email address provided. They also attempted to reach out via call but were unable to get through.May we kindly ask you to confirm your Merchant ID so we can assist you further? We look forward to hear from you.
We’ve received feedback from our team and, unfortunately, they weren’t able to locate an account associated with the email address provided. They also attempted to reach out via call but were unable to get through.May we kindly ask you to confirm your Merchant ID so we can assist you further? We look forward to hear from you.
Best regards,