bad service, extremely frustrating

I have been trying to get my account re-verified with my business bank account for weeks. Have sent many emails, called many times, and received little response or feedback, despite the fact that they say the verification process takes two days. I have been told I need to answer security questions on the phone, but have struggled to get the company to call me back. There is now complete silence so I have no way of knowing what is going on, and have been unable to trade. Will likely switch to Yoco, who seem to have a much better service rep.