Bad service

I am extremely disappointed with the service I have received from PayFast.

For more than three weeks, my account verification has not been resolved, and as a result, I have been unable to receive my payout. During this period, I have made numerous calls, sent emails, opened support tickets, and followed escalation processes – yet the issue remains unresolved.

Each time I contact support, I am required to re-explain my situation to a different consultant, who assures me the matter will be escalated and resolved. Unfortunately, these assurances have not resulted in any meaningful progress.

This delay has had a direct negative impact on my business, as I have been unable to pay service providers following my recent event. Waiting over three weeks for an account verification to be completed is unacceptable and highly unprofessional for a payment platform entrusted with handling business funds.

At this point, I am extremely frustrated and disappointed with the lack of urgency and accountability demonstrated. Based on my current experience, I would not recommend PayFast to others.

I urgently request immediate resolution of this matter and release of my payout without any further delays.